At Sleekwear, overseen by Lumenith Spark Solutions Private Limited, we aim for full transparency in our return and refund procedures. Below, you’ll find the conditions you accept when requesting to return an item or receive a refund. In this document, “we,” “us,” and “our” mean Lumenith Spark Solutions Private Limited, and “you,” “your,” and “user” mean anyone purchasing via Sleekwear. Placing an order confirms your agreement to these terms.
Only products that are completely unused, unwashed, and unmodified qualify for return. You must include every original tag, box, and packaging component. Any sign of wear, damage, or alteration disqualifies the item. Returns must be initiated within the time frame specified from the date you received your order. Requests outside of this window or items not meeting these requirements will be denied.
To begin, email us at lumenithsparksolutionspvtltd@gmail.com with:
Once we review and approve your request, we’ll send you step-by-step instructions and the correct return address.
After we inspect the returned product and confirm it meets our criteria, we’ll process your refund. You can expect the amount to appear in your account within 5 to 7 business days. You’ll get an email update once the refund is fully processed.
If an item is mostly acceptable but has minor packaging flaws or slight imperfections, we reserve the right to issue a partial refund at our discretion.
You are responsible for paying return postage, except when the return is due to our error (for example, if you received the wrong or a defective item). Original shipping fees are non-recoverable under any circumstances.
These items cannot be returned or refunded.
If you have any doubts or need help with our return process, contact our support team at lumenithsparksolutionspvtltd@gmail.com. We’re here to make things right.
Thank you for shopping at Sleekwear. We designed this policy to keep your experience clear, fair, and straightforward.