Sleekwear, managed by Lumenith Spark Solutions Private Limited, is committed to making sure each item reaches you in proper condition and within a reasonable timeframe. The following section outlines our process for dispatch, shipping timelines, and related terms.
In this document, “we,” “our,” and “us” refer to Lumenith Spark Solutions Private Limited, while “you,” “your,” and “user” apply to anyone completing a purchase on Sleekwear. Your purchase confirms acknowledgment and acceptance of these conditions.
We currently offer delivery only within India. Orders intended for addresses outside of Indian territory will not be accepted or processed.
Once an order is successfully placed, our team begins processing it within 1 to 2 business days. Weekends and public holidays are excluded from this schedule.
You’ll receive a dispatch confirmation email once the parcel is shipped, containing relevant delivery details.
The typical delivery window ranges from 3 to 8 working days. This may vary depending on your pin code and the courier partner's serviceability in that area.
Occasional delays may occur due to weather conditions, public restrictions, or high-volume periods like festivals and sales.
If a delivery cannot be completed due to incomplete address, unavailability, or refusal at the destination, the courier will attempt delivery up to three times.
If delivery cannot be completed after three tries, the parcel will be returned to our origin address. If you choose to have it shipped again, a fresh delivery fee will be applicable.
We request that you report any discrepancies within 48 hours of receiving your order. Attach clear photographs and a description of the damage so we can evaluate and resolve it appropriately.
Contact our team if you haven’t received your order. We will coordinate with the delivery partner. Based on their update, we will either re-ship the order or issue a refund.
Some items may need custom packaging or handling based on their fragility, weight, or dimensions. Any such requirement will be clearly mentioned on the product page before checkout.
For any concerns related to delivery, delays, or shipment handling, feel free to reach out to us at lumenithsparksolutionspvtltd@gmail.com. Our team will be happy to help you out.